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FAQ

How long does it take for delivery from the time I order?
We dispatch orders Monday to Friday, if we receive your order by 1pm we will do our best to send it that day via Australia Post Eparcel service. You will receive an email the day your order is sent and it normally takes up to 2 days for metro areas and up to 5 days for regional areas. During Christmas and COVID Australia Post is experiencing delays and parcels are taking 1-14 days to be received. 

International may vary depending on the country but usually within 28 working days.

What sizes do you have?
Let’s Dress Up focuses on children’s dress-ups, we have costumes for babies, toddlers and up to around 12 years. Although our skirts & wings are free sizes so can fit adults & our headbands, garlands & wands will also fit adults. See our size chart

Can I send an order to a different address?
Yes you may send an order to another address. This option is available in checkout.

If there is a problem with a product what can I do?
You can return the product for a replacement if the item doesn't fit or has a manufacturing fault. For further details please see the Shipping & Returns page.

What forms of payment do you accept?
We accept most credit cards, PayPal, ApplePay, ShopPay, GPay & AfterPay

Are my credit card details stored on your server or databases?
No. All transactions are processed safely and to international credit card laws. We do not store any credit card details on our website server or databases.

Is my personal information secure?
Yes, all your information including contact and address details are safe and secure. Our website is secured with a SSL certificate.

Do the prices include GST?
Yes all items include GST by default. If you are not from Australia you will only see prices without GST once you are logged in.

Where are the products made?
We design all products on the beautiful NSW Central Coast and manufacture in our own factories in Bali, we work closely with our staff to ensure we have quality products and happy workers, Our factory is closely monitored to ensure safe working conditions and only adults are employed. Most of our seamstresses have worked in our factories for over 15 years and we normally employ multiple people from the same family. We consider all our staff as a part of our family and often celebrate family birthdays, holidays & weddings together. 

 Do you have question, request or complaint?

We would love to hear from you, please write to us at hello@letsdressup.com.au

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